If you need to report a lost package from SHEIN, you can follow these steps:
- Log in to Your Account: Go to the SHEIN website or app and log in to your account.
- Order Details: Navigate to the “My Orders” section where you can view all your recent purchases.
- Track Your Order: Find the order you want to report and check its tracking information to confirm its status. If the tracking shows that the package was delivered but you haven’t received it, proceed to the next step.
- Contact Customer Service:
- On the SHEIN website or app, look for the “Customer Service” or “Help Center” section.
- Choose the option that best describes your issue (e.g., “Missing Package“).
- Live Chat or Email: You can either start a live chat with a SHEIN representative or send an email detailing your issue. Include the following information:
- Order number
- Tracking number
- Description of the problem (e.g., package marked as delivered but not received)
- Any other relevant details
- Provide Evidence: If possible, provide evidence to support your claim. This can include screenshots of the tracking information, delivery notifications, or photos of your property showing the package was not delivered.
- Follow Up: Keep an eye on your email or SHEIN account messages for any updates from customer service. They may need additional information or time to investigate your claim.
- Refund or Replacement: Depending on the investigation, SHEIN may offer you a refund or a replacement for the lost package.
If you have any trouble reaching customer service, you can also check for their contact information on their website or social media pages.
